1.- ADMISSION RIGHTS

In the exercise of the Admission Rights, which are held by the owners of catering establishments, regulated in Decree 86/2013 (articles 47 and 49), at any time, patrons may be expelled from the hotel establishment and access is expressly prohibited to:

1. a) People who try to enter once the maximum authorized capacity has been exceeded or the opening hours of the establishment have been met.
2. b) People who show violent attitudes or publicly incite hatred, violence, or discrimination based on birth, race, sex, religion, opinion, disability, sexual orientation, gender identity or any other social or personal condition or circumstance, especially those who behave aggressively or provoke disturbances outside or at the entrance, and those carrying weapons or objects that could be used as such.
3. c) People showing signs of drunkenness or consuming drugs or narcotics, or showing signs of having consumed them.
4. d) Persons who do not meet the minimum age required, in accordance with current regulations, unless accompanied by their parents or legal guardians.
5. e) People who require a service at the hotel that the establishment does not provide.
6. f) People who do not comply with the dress code required in each case by the hotel staff for each event or area of the hotel.
7. g) People using the swimming pools outside established hours.
8. h) People who bring animals into the hotel without written permission from the management, except for people with disabilities.
9. i) People causing disturbances, noises, damage to the hotel facilities, behaviors contrary to the health and cleanliness of the establishment, and, in general, people who do not follow the instructions of the hotel staff regarding decorum, good neighborliness, and any other indication.
10. j) Guests must vacate the room when they do not pay or when the scheduled duration of the reservation ends, unless another agreement is reached with the hotel.
11. k) Guests who engage in 'balconing'.

If any person in the establishment falls under the conditions described above, they may be expelled by the establishment owner or their representative at any time, with the possible assistance of law enforcement.

2.- RULES DURING STAY AT THE ESTABLISHMENT

Circulation and stay within the establishment will be in areas reserved for customers, without access to reserved or private areas or spaces. The attire will be appropriate for each case.

The express instructions of the hotel staff regarding behavior, dress, decorum, and any other focused on ensuring a pleasant stay for all hotel guests must be followed. The following rules must be observed:

1. a) Wet bar/restaurants are not accessible.
2. b) Furniture from inside the hotel should not be taken to areas such as pools or terraces, nor should it be used for any purpose other than its intended use.
3. c) Beverages brought from outside are not allowed in the hotel's public areas.
4. d) Smoking is prohibited throughout the establishment, except in outdoor areas designated by the hotel.
5. e) Caution must be exercised when using irons, appliances, or objects that generate heat, fire, or sparks in each accommodation, under the customer's responsibility.
6. f) Assisting non-guests in accessing the hotel is prohibited. Any such access must be explicitly authorized in writing by the hotel staff.
7. g) Guests on an 'All-Inclusive' basis are strictly prohibited from sharing drinks with other guests.
8. h) Reserving pool loungers by leaving towels or personal belongings on them is not allowed. The hotel staff will remove both towels and belongings from them.
9. i) Cash payments are not accepted in bars and restaurants at this establishment. All staying customers will have a credit system, with all their consumption charged directly to their room and payable at reception at any time. Customers can also choose to pay by credit card at the time of purchase (cash payments can only be made at the hotel reception).
10. j) If fraudulent operations or habits are detected in the use of the credit service offered by the establishment to all its customers, the customer will be informed. Credit facilities may be modified or canceled at the hotel's discretion.
11. k) Rooms are equipped with a clothesline, so hanging clothes on the room railings is not allowed.
12. l) Taking food out of the hotel restaurants is prohibited.
13. m) Taking towels outside the hotel establishment is not allowed. All hotel services are for exclusive use within the establishment.
14. n) Cooking in rooms using portable kitchens is not permitted.
15. o) Pets or companion animals are not allowed, except for exceptions expressly accepted in advance by the hotel management for each guest.
16. p) 'Balconing' is prohibited. The hotel is not responsible for any bodily harm suffered by a guest engaging in 'balconing'. The hotel will claim damages and losses incurred by 'balconing' guests (material damage or other expenses) and that are a direct consequence of 'balconing'. The hotel may sanction a guest practicing 'balconing' with expulsion from the hotel, without generating any rights of refund or payment from the hotel to the guest. If necessary, the assistance of law enforcement will be requested (police). Any costs incurred by the hotel for assisting a guest engaged in 'balconing' will be borne by the guest.
17. q) Access with electric scooters to common areas, hallways, or any other indoor space of the hotel is not allowed. Electric scooters must be parked in designated garage spaces. They are not allowed to be left at the entrance or any other area of the hotel. If you need to use an electric scooter for specific reasons, please inform the Reception staff. Your request will be forwarded to the relevant department head, who will consult with the Hotel Management before authorizing any exceptions.

3.- SECURITY RECOMMENDATIONS DURING YOUR STAY

1. a) Keep an eye on your luggage and do not leave it unattended.
2. b) Close the door of your room when you leave and try to open it again to make sure it is locked.
3. c) Keep the door properly closed when in the room, even if only for a short time.
4. d) Lock your luggage when not in use and place it in the closet. If your luggage has a lock, always use it.
5. e) Protect the key to your room. Do not simply leave the key at the reception desk. Always return the key in person before leaving.
6. f) Do not store the room key card with any documents indicating the hotel or room number.
7. g) Immediately notify management of any abnormal situation you notice, such as suspicious individuals in the hallways, repeated calls from unidentified persons, knocks on your door by unknown individuals, or finding no one when you go to answer it.
8. h) Do not invite strangers to your room or divulge your room number to them.
9. i) Do not allow repair staff to enter your room without having requested or authorized it by management.
10. j) Safety deposit boxes are available. Consult reception for terms of proper usage. The establishment will not be responsible for any damage to items not in those safety boxes.

 The Management 

This regulation is available to customers on the website and at the reception of each hotel.