1.- ADMISSION RIGHT

In the exercise of the Admission Right, which the owners of catering establishments have, regulated in Decree 86/2013 (articles 47 and 49), at any time, guests may be expelled from the hotel and access is expressly prohibited to:

1. a) People who want to enter once the maximum authorized capacity has been exceeded or the opening hours of the establishment have been met.
2. b) People who exhibit violent attitudes or who publicly incite hatred, violence, or discrimination based on birth, race, sex, religion, opinion, disability, sexual orientation, gender identity, or any other social or personal condition, especially those who behave aggressively or provoke disturbances outside or at the entrance, and those carrying weapons or objects that can be used as such.
3. c) People who show signs of drunkenness or who are consuming drugs or narcotics or show signs of having consumed them.
4. d) People who do not meet the minimum age required, according to current regulations, unless accompanied by their parents or legal guardian.
5. e) People who require a service that the establishment does not provide for their stay at the hotel.
6. f) People who do not comply with the dress code required in each case by the hotel staff for each event or area of the hotel.
7. g) People who use the pools outside of established hours.
8. h) People who bring animals to the hotel without written permission from the management, except for people with disabilities.
9. i) People who cause disturbances, noise, damage to hotel facilities, attitudes contrary to health and cleanliness of the establishment, and in general, people who do not follow the instructions of the hotel staff regarding decorum, good neighborhood, and any other indication.
10. j) Guests must vacate the room when they do not pay or when the scheduled duration time of the reservation ends, unless another arrangement is reached with the hotel.
11. k) Guests who practice 'balconing'.

If any person in the establishment is found under the conditions described above, they may be expelled by the owner of the establishment or their representative at any time, with the possibility of requesting the assistance of the Security Forces and Corps.

2.- RULES DURING THE STAY AT THE ESTABLISHMENT

Circulation and stay within the establishment will be in the areas reserved for customers, without them being able to access in any case to reserved or private spaces or rooms. The attire or clothing will be the usual in each case.

The explicit instructions of the hotel staff regarding behavior, dress, decorum, and any other focused on seeking a pleasant stay for all hotel guests must be followed. The following rules must be followed:

1. a) Access to the wet bar/restaurant is not allowed.
2. b) Furniture from inside the hotel may not be taken to areas such as pools or terraces, nor may such furniture be used for any other purpose than for which it was initially intended.
3. c) The consumption of drinks brought from outside is not allowed in the hotel's public areas.
4. d) Smoking is prohibited throughout the establishment, except in outdoor areas provided by the hotel.
5. e) Caution must be taken when using irons, appliances, or objects that produce heat, fire, or sparks in each accommodation, under the customer's responsibility.
6. f) Cooperation in allowing access to people who are not staying at the hotel is prohibited. Such access must be expressly authorized in writing by the hotel staff.
7. g) Customers on the 'All-Inclusive' basis are strictly prohibited from accessing drinks to share with other customers.
8. h) Reserving pool loungers by leaving towels or personal items on them is not allowed. Hotel staff will remove both towels and belongings.
9. i) Cash payments are not accepted in the bars and restaurants of the hotel. Every guest will have a credit system, with all their consumptions being charged directly to their room, which can be settled at the reception whenever they deem it convenient. They can also make payments by credit card at the time of purchase if they wish (cash payments can only be made at the hotel reception).
10. j) In case of detecting fraudulent operations or habits in the use of the credit service offered by the establishment to all its customers, the customer will be informed. Credit facilities may be modified or canceled by the hotel's decision.
11. k) The rooms have clotheslines, so hanging clothes on the room railings is not allowed.
12. l) Taking food from the hotel's restaurants is not allowed.
13. m) Taking towels outside the hotel establishment is not allowed. All hotel services are for exclusive use within the premises.
14. n) Cooking in the rooms using portable kitchens is not allowed.
15. o) Pets or companion animals are not allowed, except for exceptions expressly accepted in advance by the hotel management for each user.
16. p) 'Balconing' is prohibited. The hotel establishment is not responsible for bodily harm caused to a customer who engages in 'balconing'. The hotel establishment will claim damages and expenses (material damage or others) from any customer who practices 'balconing' and that are directly related to it. The hotel may sanction a customer practicing 'balconing' by expelling them from the establishment, without generating any rights of refund or payment from the hotel to the customer. If necessary, the assistance of the state security forces and corps (police) will be requested. Any costs incurred by the hotel for assisting a customer who engages in 'balconing' will be borne by the customer.

3.- SAFETY RECOMMENDATIONS DURING YOUR STAY

1. a) Watch and control your luggage, do not leave it unattended.
2. b) Close the door of your room when leaving and try to open it again to make sure it is closed.
3. c) When in the room, keep the door properly closed, even if only for a short period.
4. d) Close the luggage when not in use and place it in your closet. If your luggage has a lock, always use it.
5. e) Protect the key to your room. Do not simply leave the key at the reception desk. Always return the key in hand before leaving.
6. f) Do not keep the room keycard with any documents indicating the establishment or room number.
7. g) Immediately notify management of any abnormal events you notice, such as suspicious individuals in the hallways, repeated phone calls from unidentified individuals, knocks on your room door from unknown persons, or not finding anyone when you go to open it.
8. h) Do not invite strangers to your room, or tell them your room number.
9. i) Do not allow repair personnel to enter your room without having requested or authorized it by management.
10. j) Safety deposit boxes are available. Consult with the reception for the terms of correct use. The establishment will not be responsible for the damage that may occur to objects that are not secured in these safety boxes.

 The management 

This regulation is available to customers on the website and at the reception of each hotel.